Q&A

Hexa-Go is a French company specializing in international parcel forwarding, with over 10 years of experience. It supports individuals and businesses daily in sending parcels worldwide, handling the reception, inspection, preparation, and shipment of parcels from France.


Hexa-Go and Colissimo have partnered to create the Passerelle Colissimo service, a turnkey solution that allows French e-merchants to offer international deliveries without changing their logistics setup.
In practice, you send your parcels as usual to the Hexa-Go warehouse in France, and the Hexa-Go x Colissimo team takes care of the rest: handling customs formalities, international shipping, and tracking the parcel until it reaches its final destination.
The goal: simplify international sales and make shipping abroad as easy as delivering within France.

In practice, you send your parcels as usual to the Hexa-Go warehouse in France, and the Hexa-Go x Colissimo team handles the rest: customs formalities, international shipping, and parcel tracking to the final destination. The aim is to simplify international sales and make shipping abroad as easy as shipping within France.


The Passerelle Colissimo service is designed for all French e-merchants, regardless of size, who want to ship internationally without changing their existing logistics.
No minimum volume is required.


No, the service is completely free.
Registering on the professional site and using the Passerelle Colissimo widget does not incur any fees.


Yes.
Once their parcel is received at our warehouse, your international customers pay directly for the shipping fees on our secure site, as well as any additional options they wish to add (insurance, consolidation, etc.).
This allows you to offer a complete solution to your overseas customers without any extra logistics management or billing on your part.

1. You can install the Passerelle Colissimo widget on your website pages (Homepage, product pages, etc.), which detects the geolocation of your visitor.
2. If their location corresponds to a destination you do not serve and have selected, the widget offers them to use the Passerelle Colissimo service.
3. They then place their order on your site, using the Hexa-Go warehouse address in France.
4. You continue to prepare your orders as usual.
5. You ship the parcel to our warehouse in France at the address provided during registration.
6. Upon receipt, our team forwards the parcel internationally via Colissimo International.
   All of this is fully transparent to your end customer.


No. You keep your tools, regular carriers, and internal procedures.
You simply ship your orders destined for international delivery to the Passerelle Colissimo address in France.

• Immediate access to over 200 international destinations via Colissimo.
• No customs complexity: we handle the export process.
• Shipments from France without changing your logistics flow.
• Competitive rates and reliable international tracking.
• Time-saving and easy integration.
• International after-sales service managed by Passerelle.


Go to pro.passerelle.colissimo.fr and fill out the professional registration form.
Our team will guide you through the setup of the service and the configuration of your account.

If you are already a Colissimo customer, you can register directly with the dedicated service:


Yes, the customer is responsible for their parcel forwarding and manages their parcel inventory. The shopping experience remains completely smooth and seamless for your international customer.


(Coming soon) Yes. If you sell through Shopify, Prestashop, WooCommerce, or other platforms, you can use Passerelle Colissimo without changing your shipping method. To do this, make sure you have installed and updated the Colissimo module.


Once registered on pro.passerelle.colissimo.fr, you will receive:

• Your login credentials for the professional portal,
• And an integration code (script) to add to your website.

This script automatically displays the Passerelle Colissimo international shipping option to your international customers.


The script must be inserted just before the tag or in the footer of your website.
This ensures that the module loads correctly without slowing down your page.

1. Open your main HTML file (often index.html or template.php).
2. Paste the provided code just before the </body> tag.
3. Save and test your website.

➡️ The Passerelle Colissimo widget will automatically appear for visitors identified as being abroad.


Yes.
Our technical team can assist you with the integration, or you can pass the instructions to your developer / web agency.


No.
The Passerelle Colissimo script is asynchronous and does not block your page loading.
It only runs for visitors identified as accessing your site from abroad.


Yes.
You can add your logo to the widget through your professional account and select the destinations you want to offer.


Once the code is added:

1. Clear your browser cache.
2. Access your site from a foreign IP address (or use a VPN).
3. The Passerelle Colissimo widget should appear automatically, displaying the international shipping option.